Covid Updates

Facility Update 6th January 2022

Jacqui Marden - Acting CEO

As a result of the current outbreak we are experiencing at Queen Victoria Care the testing clinic conducted on the 3rd January 2022 resulted in a number of residents and staff that have tested positive to COVID-19.


Jacqui

Next Test

Further testing will be undertaken on Friday the 7th January for staff and residents in the facility. I understand this situation is a very upsetting and distressing time for you and your family and loved ones.

Emerging issues to share

A staff member within our kitchen tested positive, over the past two days we have had to outsource our meals whilst the kitchen has undertaken a deep clean. This meant staff from our catering team have had to also be quarantined. We quickly moved to our contingency plan which involved our alternative kitchen being set up by Nathaniel our Catering Coordinator literally overnight.

It has been our endeavor to have the Kitchen up an running and to get back to QVC cooked meals by our own catering team.

Our Outbreak Management Team led by Wendy Chamberlain continues to monitor and ensure additional precautions in Infection Prevention and Control and PPE wearing are taking place. That staffing levels are resourced to ensure the quality, safety and care of our residents is of the highest priority. While temporary isolation is a proven method in stemming the tide of the outbreak, I understand it is a very difficult situation. Please be assured that the whole team at QVC are working together to care for your loved one.

Keeping Connected


Our facility will continue to facilitate alternative methods of keeping in touch with your loved one, in line with the Industry Code for Visiting Residential Aged Care Homes During COVID-19. I would like to assure you that we will continue to meet our responsibilities and deliver safe, quality care and services to all residents.

Our leisure and lifestyle are providing one on one support multiple times to our residents across the day providing support with activities, cleaning, emotional support, including that personal touch of a cup of tea in their room or ensuring their personal care has been done to the satisfaction of our residents. If you do wish to have a window visit, or letters sent in for us to read we can make these happen so you can remain connected. The team have been arranging where possible an outdoor courtyard walk. Any videos or other messages we can also accommodate just advise our reception team.

We will keep our lines of communication open to ensure you are kept informed and updated. With the support of Tasmanian Department of Health and the Australian Government, care provision will continue for all residents, regardless of COVID-19 status.

I am sure you will have lots of questions and concerns over the next few days and weeks. When you need to know what is happening at any time, you can contact us via covid@qvcare.com.au.

I thank you for your understanding, partnership, and patience during this challenging time, and supporting our staff who are doing an amazing job day in day out.