Residents say this isn’t aged care, this is our home. The rooms are our houses, the hallways are our streets, the communal areas are our neighbourhood. QVCare is a community.
We partner with our residents and families in everything we do, and our services are genuinely unique. From the very beginning, we offer residents and families an orientation service with our Client Liaison Officer and Welcome team; and when life changes, a full case review process every step of the way ensures residents and families are part of every decision.
Keeping people at the heart of what we do
The people at QVCare are unique, and we are always looking to meaningfully engage with our people. Our Person-Centred Approach continues ensuring that residents, relatives, and staff remain at the centre of our model of care.
We have individualised initiatives, including a Memory Support Program, which are tailored to engage with the uniqueness of each resident – resulting in enriched lives and improved clinical outcomes.
We work to map resident experience journeys through our Partnerships Engagement Strategy, reaching out to residents and families to discuss their needs when they choose to live at QVCare. Ensuring the resident experience from the beginning and along the way meets their care and social needs, when they choose to live with us. Our model of care, our welcoming process now reflects the touch points that were highlighted through speaking with residents and families, enriching the connection between residents, families, and staff.
Our Wellness and Reablement Program promotes healthy ageing, with some outstanding stories and results for residents participating in gym and pool activities – this includes individual and group sessions, such as Chair Fun and Fitness. We are incredibly proud that our dedicated Wellness Lead, Therese Best, won the Aged and Community Services Australia Employee of the Year for Tasmania in 2021 and the National Aged and Community Services Australia Employee of the Year for 2021.
Providing clinical care according to the needs of residents is an important part of our services. We are committed to providing safe, quality care according to best practices and evidence-based research. We ensure that our workforce has the skills and competency to conduct the highest level of care for our resident, so they are cared for with dignity and respect.
We ensure that our clinical care services operate according to the highest standards, with state-of-the-art facilities and processes, so that residents and families can have peace of mind knowing they are receiving the best possible care, on their terms.
At QVCare every resident receives above average levels of meals, service & activities to better enjoy their stay with us. These services are packaged and all-inclusive and called Additional Services
Residents say this isn’t aged care, this is our home. The rooms are our houses, the hallways are our streets, the communal areas are our neighbourhood. QVCare is a community.+ Read More
QVCare has three designated types of services for short-term care which are allocated according to need through the Australian Government’s centralised allocation system+ Read More
Our Wellness and Reablement Program continued to promote healthy ageing. Here at Queen Victoira Care we have desgined a contemporary, best practice Wellness and Lifestyle Program that enables residents to be supported to continue to lead lives of meaning, independence and purpose.+ Read More
This booklet is intended as a guide for families and friends. It is not exhaustive, but it is hoped that the information will help families to understand and assist with the care of their loved ones, especially when they are dying.+ Read More