Jacqui is an experienced and community-minded leader, having worked in aged care executive positions for 10 years in Brisbane and the last five years in Tasmania. Jacqui is passionate about driving positive change, focusing on service improvement and enhanced financial, quality of life, and cultural outcomes. Jacqui has a track record of creating big-picture strategy and bold plans for future success within aged care organisations. She is people-oriented with the ability to engage a workforce to provide operational excellence, commitment, and expertise. Prior to working in the aged care sector, Jacqui owned a food manufacturing business and was the Executive Officer of Eat Well Tasmania. Jacqui has tertiary qualifications as a Registered Nurse and in Primary Health Care and is currently in the final stages of an MBA in Entrepreneurship. Jacqui embraces the exciting challenges ahead at QVCare and is energised by engaging with residents and staff alike to deliver our organisational goals.
Executive Manager Business Strategy and Innovation
Carmen is a dedicated professional with 10+ years of experience and for the past 7 years providing comprehensive support within the aged care sector to Boards, CEO’s, and Executive Management Teams. Carmen has achieved considerable success leading and strategically improving businesses. Her responsibilities have included organisation leadership, risk management, business restructuring and gaining a deep understanding of corporate governance including non-executive and executive responsibilities, internal and external audit, funding decisions and continuous improvement.
Carmen is a self-motivated leader who relishes challenges and opportunities and is best when delivering strategic goals through people. Carmen is an “all round” leader who demonstrates adaptability, resilience, and clarity of purpose to deliver results.
A core theme throughout her career has been innovation and, in particular, how individuals and organisations can collaborate to identify innovation opportunities, develop new ideas and innovate.
Her love for aged care comes from her connection to the local community of Lindisfarne and the pivotal role we play in ensure the best care possible to our residents coated with love and compassion.
Director of Care
Queen Victoria is like a big family. The love and support are evident the second you walk through the door. I have seen many changes at QVC, and am proud to have grown with the facility, and be supported to continue to learn and better myself.
I commenced at QVC as a trainee carer in January 2006. Working my way up to being an Enrolled nurse, before completing my Bachelor of Nursing in 2016. I always intended to specialise in Diabetes as the disease fascinated me. Working as a Registered Nurse, I found a new love in wounds and went on to complete Bachelor of Nursing with Professional Honours – Clinical Nursing and Teaching, with wounds being my major.
Covid took over the world in 2020, with Aged Care Facilities constantly on alert. 2021 seen me complete Foundations of Infection Prevention and Control (FIPC) course and become the IPC Lead for QVC. My most recent achievement was to be lucky enough to complete my TAE in 2022.
We are in exciting times at QVC, with New Management Team taking us on a journey of excellence.