Executive Management Team

Carmen Rocchia

Acting Chief Executive Officer

Carmen is a dedicated professional with 10+ years of experience and for the past 7 years providing comprehensive support within the aged care sector to Boards, CEO’s, and Executive Management Teams. Carmen has achieved considerable success leading and strategically improving businesses. Her responsibilities have included organisation leadership, risk management, business restructuring and gaining a deep understanding of corporate governance including non-executive and executive responsibilities, internal and external audit, funding decisions and continuous improvement.

Carmen is a self-motivated leader who relishes challenges and opportunities and is best when delivering strategic goals through people. Carmen is an “all round” leader who demonstrates adaptability, resilience, and clarity of purpose to deliver results.

A core theme throughout her career has been innovation and, in particular, how individuals and organisations can collaborate to identify innovation opportunities, develop new ideas and innovate.

Her love for aged care comes from her connection to the local community of Lindisfarne and the pivotal role we play in ensure the best care possible to our residents coated with love and compassion.

Hannah Pham

Chief Finance Manager

I am thrilled to officially become a part of Queen Victoria Care. I am genuinely fond of the wonderful culture and the friendly staff that I have encountered here.

Just a little bit about me, before relocating to Tasmania six years ago, I had accumulated seven years of valuable experience in Auditing in Vietnam. Initially, my intention was solely to pursue my Master's degree at UTAS; however, I quickly became captivated by the natural beauty and unique charm of this state. As fate would have it, I seized an opportunity in the Aged Care industry and have been actively involved since 2020.

Recognizing that Queen Victoria Care has faced its fair share of challenges, I am confident that the new management structure in place will fuel our evolution and contribute to creating an even better organization. I am genuinely excited about the prospect of collaborating with all of you as we work towards achieving our shared objectives.

Hannah Butler

Director of Clinical Services

Hannah Butler is a proud mum of three who enjoys the relaxed lifestyle of Tasmania’s Southern Beaches, where she lives close to the beach. When she’s not working, Hannah is busy juggling her children’s sporting schedules, exploring local bushwalking trails, browsing antique shops, or caring for her ever-growing collection of indoor plants.

Professionally, Hannah is a highly experienced Registered Nurse and clinical leader with over 15 years of expertise in aged care, palliative care, oncology, and community health. Throughout her career, she has remained deeply committed to delivering high-quality, compassionate care and fostering effective multidisciplinary collaboration.

Hannah has excelled in a variety of leadership roles, including as Nurse Unit Manager at Calvary Hospital’s Gibson Unit, where she led a palliative care and oncology team, ensuring excellence in care delivery and compliance with accreditation standards.

Over the past three years, she has worked at Palliative Care Tasmania as the Manager of Sector and Community Engagement, leading the education team in the development and delivery of statewide education and community engagement initiatives. In this role, she contributed to sector-wide capacity building through policy development, advocacy, and strategic partnerships, helping to strengthen awareness and understanding of palliative care across the health system and the broader community.

Alongside this, Hannah also served as a Clinical Nurse Consultant with the Specialist Palliative Care Service – Community Team, providing advanced clinical care, support, and guidance to individuals and families receiving palliative care at home. These dual roles reflect her unique blend of frontline clinical expertise and system-level leadership, all driven by a passion for person-centred, integrated care.

Hannah is known for her deep understanding of clinical governance and her ability to navigate complex regulatory frameworks to drive continuous quality improvement. Her leadership style is characterised by empathy, integrity, and a focus on empowering teams to deliver outstanding patient care. She is passionate about developing healthcare professionals, having led education and training initiatives across various healthcare settings.

Her expertise extends to advanced symptom management, end-of-life care, and supporting both patients and families through difficult transitions. Hannah’s experience in palliative care both professionally and personally, has shaped her ability to lead with both clinical precision and emotional intelligence, ensuring that every individual receives care that prioritises dignity, respect, and well-being.

Hannah is currently pursuing a Specialist Certificate in Palliative Care through Flinders University and aspires to continue her studies as a Nurse Practitioner, focusing on community-based palliative and aged care.

Chloe Duggan

Executive Officer

With a background in management and client relations, Chloe first started at Queen Victoria Care in 2020. She has held pivotal roles including Executive Assistant, Client Liaison Officer, Receptionist and Extended Care Assistant, demonstrating her versatility and commitment to enhancing aged care services.

Chloe's career journey showcases her ability to lead and innovate across various sectors. Prior to her tenure at Queen Victoria Care, she gained valuable experience in the hospitality industry, where she honed her skills in customer service, operational management and team leadership.

Throughout her working experience Chloe has consistently demonstrated her dedication to providing exceptional service, now continuing to drive positive change and impact in her current role at Queen Victoria Care.