Carmen Rocchia
Chief Executive Officer
Carmen is the Chief Executive Officer of Queen Victoria Care and a Board Director of St John Ambulance Tasmania. An experienced executive and governance leader, Carmen has more than a decade of leadership experience, with extensive experience across aged care, health, organisational governance and operational transformation.
Carmen has a strong track record of leading organisations through change, reform and continuous improvement. Her experience spans strategic and operational leadership, clinical governance, quality and risk, workforce strategy, financial stewardship, organisational restructuring, regulatory compliance and corporate governance. She brings a practical understanding of both executive and non-executive responsibilities and is particularly focused on ensuring strong governance translates into better outcomes for the people an organisation exists to serve.
As Chief Executive Officer of Queen Victoria Care, Carmen is leading the organisation through a period of significant aged care reform and transformation, with a focus on strengthening clinical excellence, workforce capability, financial sustainability, governance and the resident experience. She is passionate about ensuring aged care continues to evolve beyond compliance to deliver genuinely person-centred care that supports older people to live with dignity, purpose, choice and connection.
Carmen is a values-led and people-centred leader whose approach is grounded in resident-centred care, knowledge, empathy, accountability and courage. Her leadership philosophy is strongly influenced by servant leadership leading through service, visibility, humility and a genuine commitment to supporting others to succeed. She models this by being present, listening carefully, removing barriers, coaching and developing people, and remaining willing to step alongside teams when support is needed.
Carmen believes high-performing organisations are built through trust, clarity, consistency and transperency. She works to create environments where people feel safe to speak openly, raise concerns, learn from mistakes, challenge respectfully and continually improve. Her leadership style combines compassion with courage and clear standards, recognising that serving people well also means having honest conversations, addressing issues early and creating the conditions for individuals and teams to perform at their best.
Innovation and learning are central to Carmen’s leadership. She has championed new approaches to clinical care, workforce development, service design, technology, partnerships and organisational improvement, with a strong interest in translating evidence and contemporary practice into meaningful change at the frontline. She is particularly passionate about clinical governance, palliative and end-of-life care, developing the capability of the aged care workforce and strengthening partnerships between residents, families, clinicians and the broader community.
Carmen holds a Graduate Certificate of Business Management and a Graduate Certificate in Health Administration, both from Monash University, and is a Graduate of the Australian Institute of Company Directors (GAICD). She is committed to lifelong learning and continues to develop her expertise in governance, health systems, strategy, policy, finance and organisational performance.
Her commitment to aged care is also deeply personal. With strong connections to the Lindisfarne community, Carmen believes leadership in aged care is ultimately about service ensuring older Australians receive not only safe and high-quality care, but care delivered with love, compassion, dignity and genuine respect for the individual.
