Jacqui is an experienced and community-minded leader with a decade of experience in aged care executive positions in both Brisbane and Tasmania. She is passionate about driving positive change, focusing on service improvement and enhanced financial, quality of life, and cultural outcomes. Jacqui has a proven track record of creating big-picture strategies and bold plans for future success within aged care organisations. She is people-oriented, with the ability to engage a workforce to provide operational excellence, commitment, and expertise.
Jacqui holds tertiary qualifications as a Registered Nurse and in Primary Health Care and is currently in the final stages of an MBA in Entrepreneurship. Embracing the exciting challenges ahead at Queen Victoria Care, Jacqui is energised by engaging with residents and staff alike to achieve the organisation's goals.
Carmen Rocchia
Chief Operations Manager
Carmen is a dedicated professional with 10+ years of experience and for the past 7 years providing comprehensive support within the aged care sector to Boards, CEO’s, and Executive Management Teams. Carmen has achieved considerable success leading and strategically improving businesses. Her responsibilities have included organisation leadership, risk management, business restructuring and gaining a deep understanding of corporate governance including non-executive and executive responsibilities, internal and external audit, funding decisions and continuous improvement.
Carmen is a self-motivated leader who relishes challenges and opportunities and is best when delivering strategic goals through people. Carmen is an “all round” leader who demonstrates adaptability, resilience, and clarity of purpose to deliver results.
A core theme throughout her career has been innovation and, in particular, how individuals and organisations can collaborate to identify innovation opportunities, develop new ideas and innovate.
Her love for aged care comes from her connection to the local community of Lindisfarne and the pivotal role we play in ensure the best care possible to our residents coated with love and compassion.
Hannah Pham
Chief Finance Manager
I am thrilled to officially become a part of Queen Victoria Care. I am genuinely fond of the wonderful culture and the friendly staff that I have encountered here.
Just a little bit about me, before relocating to Tasmania six years ago, I had accumulated seven years of valuable experience in Auditing in Vietnam. Initially, my intention was solely to pursue my Master's degree at UTAS; however, I quickly became captivated by the natural beauty and unique charm of this state. As fate would have it, I seized an opportunity in the Aged Care industry and have been actively involved since 2020.
Recognizing that Queen Victoria Care has faced its fair share of challenges, I am confident that the new management structure in place will fuel our evolution and contribute to creating an even better organization. I am genuinely excited about the prospect of collaborating with all of you as we work towards achieving our shared objectives.
Chloe Duggan
Executive Officer
With a background in management and client relations, Chloe first started at Queen Victoria Care in 2020. She has held pivotal roles including Executive Assistant, Client Liaison Officer, Receptionist and Extended Care Assistant, demonstrating her versatility and commitment to enhancing aged care services.
Chloe's career journey showcases her ability to lead and innovate across various sectors. Prior to her tenure at Queen Victoria Care, she gained valuable experience in the hospitality industry, where she honed her skills in customer service, operational management and team leadership.
Throughout her working experience Chloe has consistently demonstrated her dedication to providing exceptional service, now continuing to drive positive change and impact in her current role at Queen Victoria Care.
