Facility Update 3rd May 2022

COVID Testing Update


Since our PCR testing clinic on conducted Saturday 30th April, we can report that we have had no further resident that has returned a positive result. A final testing sweep will be undertaken today 3rd May 2022.

At this stage the below areas remain in Lockdown and still require an "exemption" to visit:
  • Peter Top East
The below areas are not in Lockdown and "controlled" visits apply:
  • Peter Top West
  • Lower John Rowland
  • Victoria Apartments
  • Ken Stewart
  • Lord Fraser
  • Murphy


Visits to residents need to be pre booked through reception by calling 6243 3100 - (please call between 9 am and 4 pm to book)
  • Visit must occur between the hours of 9 am and 4 pm – Please arrive 15 Minutes prior to undertake a RAT prior to entry - these are supplied at reception.
  • Visitors must comply with the wearing of N95 masks and eye protection (both supplied) at ALL times whilst in the facility
  • Visits limited to 2 person visits per resident per day, either together or individually
  • Visits must occur in the resident's room
  • Visitors must comply with all directions provided to them from staff

If you would like to apply for an exemption visit, please email or ring reception on 6243 3100.

Any visits to the Facility require a booking, this can be done by calling reception on 6243 3100 during the hours of 8.30am - 4.30 pm.

Residents that have recently recovered will not be tested again for 12 weeks as per Public Health recommendations.

Any COVID positive results are always notified to family via phone call

Residents who have returned a negative result, the resident's representative has been contacted via SMS.

Australian Defence Force

The Australian Defence Force personnel has been providing support in relation to the screening of entrants to facilities, cleaning, providing companionship to residents, resident activities and walks, supporting with meals and other non-direct care functions

On Sunday our amazing staff and ADF conducted a men's luncheon and Monday the team took some of our residents out to Bunnings to choose some beautiful flowers for their courtyards.
A resident working bee with the ADF is underway today to create some pots of colour and continue the home like activities that the residents enjoy working on.
All of these activities have been well planned with social distancing and COVID safe practices.

Thank you to our families

I would like to take a moment to also thank you, the families and representatives of our residents. We acknowledge that this has been a very challenging time for you all, your support and understanding has been imperative during this time. Thank you for your ongoing support and trusting us to care for your loved ones.

As we move towards being free of COVID it will be even more important to be vigilant in our practices.

We have extra staffing on all of shifts including our catering team so that we can conduct clinical reviews, engage our residents in safe engagement again, special hydration rounds have been conducted to ensure extra opportunities for residents to have one on one time with staff and have assistance to have extra drinks. An in room milkshake round has been a big hit.

We will be providing Family Forum Zoom sessions next week for those of you who would like an overview of the situation at QVC and lessons learned.

We have a great Mother's day plan coming up, if you intend to take a loved one out, we would appreciate you letting us know so we can make sure they are ready to go. If you let the team at Reception know.

The team work and dedication from the staff at this time remains something remarkable.

Kind Regards

Jacqui Marden
Acting Chief Executive Officer