About Us
At Queen Victoria Care, our values guide every moment of care, every conversation and every decision we make. They reflect who we are as a community and the standard we hold ourselves to as we support residents, carers, families and visitors. These values shape the way we work, the way we treat one another, and the experience we create for everyone who calls Queen Victoira Care home.
Values That Define Our Community
At Queen Victoria Care, our values are not just words on a page they shape how we welcome you, how we care, and how we make decisions every day.
Resident & Carer Centred Care
We start with you. Your goals, preferences, routines and relationships guide the way we plan and deliver care. We work in partnership with residents and their carers, making decisions together to support dignity, independence and a genuine sense of home.
Knowledge
We are a learning organisation. Our team draws on experience, professional training and evidence-based practice to provide safe, contemporary care. We stay curious, seek feedback and continuously improve so that our services reflect best practice in aged care.
Empathy
We see the person, not just the care needs. We listen, take time to understand each person’s story and respond with kindness and respect. For residents, families and carers, this means being heard, supported and treated with warmth – especially during times of change, illness or loss.
Accountability
We do what we say we will do. We are transparent, we welcome questions and feedback, and we take responsibility when things go wrong. Open communication, clear information and honest reporting help build trust and ensure we are always focused on quality and safety.
Courage
We are prepared to speak up, to try new approaches and to challenge “business as usual” when that is in the best interests of residents. We embrace change, innovation and difficult conversations so that older people in our care – and those who care for them – are better supported.
These values underpin every interaction at Queen Victoria Care and define who we are as a community.
We are a community-based organisation that places each individual at the centre of everything we do. Nestled in the beautiful suburb of Lindisfarne on Hobart’s Eastern Shore, we have walked alongside older Tasmanians and their families for more than 130 years, providing tailored aged care that feels personal, familiar and genuinely caring. Every day, we aim to create a place where people feel known, respected and safe – a place where independence is supported, stories are cherished and love and compassion are part of everyday life.